Privacy Policy for Splorio

This Privacy Policy explains how Splorio ("we", "us" or "our") collects, uses, shares and protects information about users of our websites, mobile applications and related services (collectively, the "Services"). By using the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy and in our Terms and Conditions.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Services. Your continued use of the Services after the changes become effective constitutes your acceptance of the updated policy.

1. Information We Collect

We collect information from or about you and your devices in several ways.

1.1 Information You Provide to Us

When you use the Services, you may provide information such as:

Account and Profile Information. When you create an account, we may collect your name, email address, phone number, password, and information about your child or student (e.g., name, date of birth, age range, developmental traits and other details you choose to share).

Questionnaire Responses and Activity Data. When you complete questionnaires, weekly check‑ins or other assessments, we collect your responses and any notes you provide. When you upload videos or photos, we collect the media content and associated metadata. We may use this content to generate personalised reports and to improve our services.

Subscription and Payment Information. If you subscribe to paid features, we collect payment information such as billing address and transaction details. Payments are processed by third‑party payment processors; we do not store full credit card numbers.

Communications. If you contact our support team or participate in surveys, we collect the content of your communications, your contact details and any other information you choose to provide.

1.2 Information We Collect Automatically

When you use the Services, we automatically collect certain information about your device and usage, including:

Device Information. We receive information about the device and software you use to access our Services, such as IP address, browser type, operating system version, device identifiers, mobile carrier and push notification tokens.

Usage Information. We collect information about your interactions with the Services, such as the pages or content you view, the features you use, search queries, clicks, and the dates and times of your visits.

Cookies and Similar Technologies. We and our analytics and advertising partners use cookies, pixel tags and similar technologies to collect information about your online activities over time and across different services. Cookies are small text files stored on your device. You can configure your browser settings to refuse cookies or alert you when cookies are being sent; however, some features of the Services may not function properly if cookies are disabled.

1.3 Information We Receive from Third Parties

We may receive information about you from third parties, such as:

Service Providers. Vendors who provide services on our behalf (e.g., hosting, analytics, customer support and payment processing) may collect and share information with us to enable the provision of the Services.

Analytics and Advertising Partners. We use analytics services (e.g., Google Analytics) to understand how users interact with our Services and to improve them. These services may collect information about your use of other websites and services. You can learn about Google's practices at https://policies.google.com/technologies/partner-sites and opt out by installing the Google Analytics opt‑out browser add‑on.

Affiliates and Business Partners. We may receive information from our affiliates and business partners to facilitate marketing, research and development, and other activities, consistent with this Privacy Policy.

2. How We Use Information

We use the information we collect to:

• Provide, maintain and improve our Services;
• Personalise your experience, including generating reports, recommending activities and tailoring content;
• Understand and analyse usage trends and preferences, and develop new products and features;
• Communicate with you about your account, send administrative messages, respond to your inquiries, and provide customer support;
• Send you promotional communications that may be useful, relevant or valuable to you. You can opt out of marketing emails at any time;
• De‑identify and aggregate information for research, analytics and product development purposes;
• Detect and prevent fraud, abuse and security incidents, and protect the rights and safety of Splorio and others;
• Comply with legal obligations and enforce our Terms and Conditions;
• For any other purpose disclosed to you at the time we collect the information or with your consent.

3. How We Share Information

We may share information we collect in the following ways:

Service Providers and Vendors. We share information with third‑party vendors and service providers that perform services on our behalf, such as cloud hosting, analytics, customer support, payment processing and video analysis. These parties are authorised to use your information only as necessary to provide services to us.

Affiliates and Business Partners. We may share information with our affiliates and business partners for the purposes described in this policy.

De‑Identified and Aggregated Data. We may de‑identify or aggregate data so that it can no longer be associated with you, and use or share such information for research, analytics, product development or other lawful purposes.

Legal and Safety Reasons. We may access, preserve and disclose your information to comply with law enforcement requests, court orders or legal processes, or to protect your, our or others' rights, property or safety.

Business Transfers. If Splorio is involved in a merger, acquisition, financing, reorganisation or sale of assets, your information may be transferred as part of that transaction.

With Your Consent. We may share your information for other purposes with your consent or at your direction.

Splorio does not sell your personal information to third parties. We do not share data obtained through any SMS or messaging program with third parties for marketing purposes.

4. Your Choices

Account Information. You may update or correct your account information at any time by logging into your account or contacting us. If you wish to delete your account, please contact us; note that we may retain certain information as required by law or for legitimate business purposes.

Marketing Communications. You can unsubscribe from promotional emails by following the instructions in those messages or by changing your communication preferences in your account settings. Even if you opt out of marketing communications, we may still send you non‑promotional messages relating to your account or transactions.

Cookies. Most browsers allow you to remove or reject cookies. If you disable cookies, some features of the Services may not function properly.

Depending on your jurisdiction, you may have additional rights regarding your personal information, such as the right to request access, rectification, deletion or portability of your data, or to object to or restrict certain processing. To exercise these rights, please contact us at privacy@splorio.app. We will respond to your request in accordance with applicable laws.

5. Security

We take reasonable technical and organisational measures to protect your information, including encryption in transit and at rest, access controls and regular security assessments. However, no security measures are perfect; we cannot guarantee that your information will not be accessed, disclosed, altered or destroyed by a breach of our safeguards.

6. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements. The criteria used to determine retention periods include the length of time we have an ongoing relationship with you, whether there is a legal obligation to which we are subject, and whether retention is advisable in light of our legal position (such as applicable statutes of limitations, litigation or regulatory investigations).

7. Children's Privacy

Splorio's Services are intended for use by adults and are not directed at children under 13 years of age. We do not knowingly collect personal information directly from children. Parents and caregivers may provide information about their children in order to generate reports and receive guidance. If you believe that a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to remove such information.

8. International Data Transfers

We may transfer, store and process your information in countries other than your own. These countries may have data protection laws that are different from those of your jurisdiction. By using the Services, you consent to the transfer of your information to India and other countries for storage and processing. When we transfer personal data internationally, we take steps to protect it in accordance with applicable law.

9. Third‑Party Services

Our Services may contain links to other websites or services that we do not own or control. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third‑party services you access.